Warranty and return
We are delighted with your purchase. Warranty service is provided in accordance with
Latvian law and the terms of the contract.
Warranty conditions
The manufacturer’s warranty period varies – some products are guaranteed for up to 36 months.For information on the manufacturer’s warranty period for a specific product, please refer to the product description or ask your Evelatus customer advisor. In cases where the manufacturer has given a warranty period of less than two years for a product, the consumer has the right to bring an action for breach of contract within two years from the date of purchase.
The duration of the guarantee for repairs is 7-30 days, but this may be extended if it is necessary to wait for a part from the manufacturer.If the time limit is exceeded, this will be individually agreed.
Where to turn?
Brīvības gatve 372 (Alfa shopping centre)
Station Square 2 (Origo shopping centre)
Lielirbes iela 29 (Spice – 10:00-22:00)
Every day from 10:00 to 21:00
Documents required
Required documents – warranty card and purchase receipt / delivery note. Manufacturer’s or distributor’s warranty card (if the manufacturer or distributor has included one).
Exercising the right of withdrawal
1. Return the product within 14 days
You have the right to withdraw from the goods within 14 days of receipt without giving a reason. Within this period, the goods must have been used only to the extent necessary to test their characteristics and performance.
2. Fill in the application form
Fill in the cancellation form on our website or send a written notification to Evelatus Customer Support, indicating the order number and the product name.
3. Return the product
The goods must be returned to the Evelatus store or sent by post to the address indicated, keeping the original packaging and proof of purchase. The cost of return is borne by the consumer, unless the product is damaged or does not correspond to the order.
4. Get your money within 14 days
Upon receipt and inspection, the money will be refunded within 14 days in the same way as payment was made, unless another solution is agreed.